Privacy Policy

This website and Peak Signal’s dashboard reporting tools are operated by Peak Signal Limited, whose registered address is 5 Giffard Court, Millbrook Close, Northampton, Northamptonshire, United Kingdom, NN5 5JF (“We,” “us,” or “our”). We are committed to protecting and preserving the privacy of our visitors when they visit our site, use our dashboard reporting tools, or communicate electronically with us.

This policy sets out how we process any personal data we collect from you or that you provide to us. We confirm that we will keep your information secure and comply fully with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Types of Information We Collect

We may collect, store, and use the following kinds of personal information:

  • Information you supply to us: This includes information you give us by filling in contact or enquiry forms on our website or within our dashboard reporting tools (e.g., your name, company name, address, email address, and phone number).

  • Information we automatically collect: For each visit to our site, we may automatically collect technical information (including a truncated and anonymised IP address, browser type, operating system) and information about your visit (pages viewed, time spent on site, and download errors).

2. Lawful Bases for Processing Your Data

Under the UK GDPR, we must have a valid legal reason to process your data. We rely on the following legal bases:

  • Legitimate Interests: To respond to your enquiries, provide customer support, and ensure the security and smooth administration of our website and tools.

  • Performance of a Contract: Where processing is necessary to provide you with the dashboard reporting tools or services you have contracted us to deliver.

  • Consent: For non-essential cookies and marketing communications (which you can withdraw at any time).

3. Cookies

Our website uses cookies to distinguish you from other users. This helps us provide you with a good experience and allows us to improve our site. Non-essential cookies (such as Google Analytics) will only be deployed if you explicitly consent to them via our cookie banner. You can find out how Google uses your data at: https://support.google.com/analytics/answer/6004245.

4. How Long We Keep Your Data

We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.

  • Enquiry forms: We retain this data for 1 year from the date of your last communication.

  • Client account data: We retain this data for the duration of your contract plus 5 years for legal and tax compliance purposes, unless otherwise agreed with you

5. Data Storage and International Transfers

The data we collect from you is stored securely within the UK / European Economic Area (EEA). If we transfer your data outside of the UK (for example, if our cloud hosting or email providers use US-based servers), we ensure a similar degree of protection is afforded to it by ensuring standard contractual clauses (SCCs) or UK International Data Transfer Agreements (IDTAs) are in place.

While we use strict security procedures to protect your data, the transmission of information via the internet is never completely secure. Any transmission is at your own risk.

6. Disclosure of Your Information

We do not rent, sell, or share your personal information with third parties for marketing purposes. We will only disclose your data if required to do so by law, or to trusted third-party service providers (such as hosting and IT support) who assist us in running our business and are bound by strict data processing agreements.

7. Your Statutory Rights

Under UK data protection laws, you have significant rights regarding your data. You have the right to:

  • Access: Request a copy of the personal data we hold about you.

  • Rectification: Request that we correct any inaccurate or incomplete data.

  • Erasure: Request that we delete your data (the “right to be forgotten”).

  • Restriction: Request that we restrict the processing of your data.

  • Object: Object to us processing your data based on our legitimate interests or for direct marketing.

  • Data Portability: Request the transfer of your data to another organization.

If you wish to exercise any of these rights, please contact us at hello@peaksignal.io.

We will respond within the statutory timeframe of one month.

You also have the right to lodge a complaint at any time with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).

8. Third-Party Links

Our site and dashboard reporting tools may contain links to third-party websites. We do not accept responsibility or liability for their privacy policies. Please check these policies before submitting personal data to them.

9. Changes to This Policy

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email.

10. Contact

Questions, comments, and requests regarding this privacy policy are welcomed and should be addressed to hello@peaksignal.io.