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Service level agreements

Audio engineers preparing for broadcast Case studiesContent supply chainCustomer experience and service improvementDeliveryImprovement

New OTT channel launch

Our customer has an established brand and was moving into the OTT space. They needed support in building robust processes and procedures to support a…
peaksignal_adminOctober 25, 2021
Cloud-based tooling - licensing optimisation Case studiesImprovement

Cloud-based tooling – licensing optimisation

Our customer uses cloud-based tooling to support their development projects; usage had grown organically. They were looking to streamline costs without a reduction in functionalityTHE…
peaksignal_adminMay 15, 2020
Case studiesCustomer experience and service improvementImprovement

Defining a model for international operations

Our customer originates and distributes high profile broadcast and OTT services internationally. A global operating model to support new services, new teams and new territories…
peaksignal_adminApril 19, 2020
Defining incident and service management Case studiesCustomer experience and service improvementImprovement

Defining incident and service management

Our customer distributes high value international sport events via satellite, fibre and OTT. A review of service management processes was required.THE CHALLENGE Our customer needed…
peaksignal_adminDecember 31, 2019

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