A lightweight analytics platform, built with Hearst Networks, that turns complex supply chain data into insight on performance and cost.
Appear's first customer satisfaction survey, combining NPS and Customer Effort Score with qualitative insight.
A first independent customer survey and interviews for a broadcast equipment vendor, with actionable recommendations.
Market segmentation, a market visualisation toolset and a product plan for a transformative new product launch.
A one-day pre-launch accessibility review of a not-for-profit's website, using automated, screen-reader and human testing.
An accessibility review of a nationally significant website, with automated, screen-reader and human testing and clear actions.
Change impact analysis and a training plan to get Eurovision Services' new platforms and processes ready for Match Day 1.
Operational readiness for a brand launching an OTT channel, from a rapid action plan to processes across teams and suppliers.
Streamlining processes and systems for an arts accessibility non-profit, on a lean budget and a fixed funding deadline.
A global support model for a multi-territory engineering operation, covering governance, tiered support and KPIs.
Reviewing service management for an international sports distributor, analysing a year of ticket data and defining new KPIs.