A lightweight analytics platform, built with Hearst Networks, that turns complex supply chain data into insight on performance and cost.
Redesigned media operations workflows for a major broadcaster, removing manual effort and freeing capacity for VOD deliveries.
Appear's first customer satisfaction survey, combining NPS and Customer Effort Score with qualitative insight.
A future-state blueprint for a UK broadcaster's metadata systems, improving data quality and supply chain delivery.
A first independent customer survey and interviews for a broadcast equipment vendor, with actionable recommendations.
Market segmentation, a market visualisation toolset and a product plan for a transformative new product launch.
A one-day pre-launch accessibility review of a not-for-profit's website, using automated, screen-reader and human testing.
An accessibility review of a nationally significant website, with automated, screen-reader and human testing and clear actions.
A knowledge refresh for a music royalties agency on the broadcast and streaming supply chain, ad insertion and trends.
Training for a software team on the systems behind TV channel production and key technology and market trends.
Aligning international sales teams, CRM systems and processes after a series of mergers for a global rights owner.
Solutions architecture and cloud engineering to move media storage and metadata exchange to the cloud, defined as code.
Change impact analysis and a training plan to get Eurovision Services' new platforms and processes ready for Match Day 1.
Operational readiness for a brand launching an OTT channel, from a rapid action plan to processes across teams and suppliers.
Streamlining processes and systems for an arts accessibility non-profit, on a lean budget and a fixed funding deadline.
Optimising cloud toolset licensing and supporting supplier negotiations, for a return on investment of over 500%.
A global support model for a multi-territory engineering operation, covering governance, tiered support and KPIs.
Business analysis, development, testing and training to build CRM processes for a fast-growing software licensing business.
Stabilising a failing, business-critical scheduling and asset management system when customer contracts were at risk.
Reviewing service management for an international sports distributor, analysing a year of ticket data and defining new KPIs.
A rapid business analysis and architecture review of a struggling scheduling and asset management system, with fixes implemented.
Capturing requirements and preparing the business case for adding dynamic ad insertion and LIVE2VOD to a streaming product.