Our services
Media industry expertise serving content owners, broadcasters and service providers.
Strategy
Product management, outsource planning, supplier management and bid support.
Product Services
Detailed review of your existing portfolio, through to mapping out growth and action plans; helping your business identify and seize opportunities.
- Product review
- Product management consulting
- Business case building
Procurement Support
Outsource and supplier management strategies, delivering cost savings and improved supplier performance.
- Outsource planning
- RFI/RFP assessment
- Supplier management
Bid Support
Identifying and delivering winning bid strategies.
- Bid strategy
- Bid response
- Red team review
A bespoke survey tool for a deaf-led charity, capturing how audiences rate different methods of live subtitling.
Appear's first customer satisfaction survey, combining NPS and Customer Effort Score with qualitative insight.
Market segmentation, a market visualisation toolset and a product plan for a transformative new product launch.
Aligning international sales teams, CRM systems and processes after a series of mergers for a global rights owner.
Delivery
Project planning and delivery, technical solution design and implementation.
Implementation
Delivery of complex migrations and projects ensuring smooth introduction and operation of your services.
- Migration planning
- Project leadership and oversight
- Project rescue
Technical Services
Design and delivery of solutions to automate workflows and increase capability
- Solutions architecture
- Workflow design
- Technical delivery
Development
Specification and delivery services ensuring
- Development roadmap planning
- Workflow development
- Managing software development backlog
Appear's first customer satisfaction survey, combining NPS and Customer Effort Score with qualitative insight.
A future-state blueprint for a UK broadcaster's metadata systems, improving data quality and supply chain delivery.
Business analysis and project management to migrate a broadcaster's non-EMEA playout channels to a single provider.
A knowledge refresh for a music royalties agency on the broadcast and streaming supply chain, ad insertion and trends.
Improvement
Service Improvement covering customer experience, operational service optimisation and system enhancement.
Service Management
Improving customer interactions, increasing engagement
- Customer experience
- Service reporting
- Customer engagement
Operations
Delivering increased operational efficiency and effectiveness, improving results while saving time and cost
- Operational efficiency
- Process improvement
- Incident and problem management
Systems and Workflows
Unlocking the potential of systems to unlock functionality and increase automation
- Architectural review
- Workflow and system optimisation
- System stabilisation
A lightweight analytics platform, built with Hearst Networks, that turns complex supply chain data into insight on performance and cost.
Redesigned media operations workflows for a major broadcaster, removing manual effort and freeing capacity for VOD deliveries.
Appear's first customer satisfaction survey, combining NPS and Customer Effort Score with qualitative insight.
A future-state blueprint for a UK broadcaster's metadata systems, improving data quality and supply chain delivery.