THE CHALLENGE
Our customer needed to incorporate new operations teams and processes into existing support models. Multiple, multi-disciplinary team teams need to work in concert, across the globe. Tooling, reporting and ownerships were inconsistent between territories and a new model needed to be defined and communicated.
THE SOLUTION
Peak Signal mapped the organization’s current approach throughout the operation against requirements for a successful global support model. Clear governance, tiered-support model, problem management and product enhancement processes with key performance indicators were defined. The as-is and to-be models were compared and a gap analysis performed. Peak Signal provided clear and practical solutions and prioritization to close these gaps.
THE PEAK SIGNAL TEAM RESPONSIBILITIES
- ENGAGEMENT PERIOD: <10 DAYS OVER 1 MONTH
- ENGAGEMENT TYPE: STATEMENT OF WORK
