Our customer has an established brand and was moving into the OTT space. They needed support in building robust processes and procedures to support a…
peaksignal_adminOctober 25, 2021
THE CHALLENGE Our customer needed to incorporate new operations teams and processes into existing support models. Multiple, multi-disciplinary team teams need to work in concert,…
peaksignal_adminApril 19, 2020
The processes, operations and IT systems performing business critical transformation of customer metadata were failing. Customer contracts were at risk and stability was needed quickly.THE…
peaksignal_adminApril 14, 2020
Our customer distributes high value international sport events via satellite, fibre and OTT. A review of service management processes was required.THE CHALLENGE Our customer needed…
peaksignal_adminDecember 31, 2019