A couple leaning back and relaxing on a sofa watching television

Migration of playout channels

| Case studies, Content supply chain, Delivery | No Comments
Business analysis and project management to migrate a broadcaster's non-EMEA playout channels to a single provider.
Wide night view of the Olimpiyskiy Stadium in Kyiv, Ukraine, with a small crowd gathered outside.

Eurovision - Live sports operational readiness

| Case studies, Customer experience and service improvement, Delivery, Improvement | No Comments
Change impact analysis and a training plan to get Eurovision Services' new platforms and processes ready for Match Day 1.
Two audio engineers working on a sound desk

New OTT channel launch

| Case studies, Content supply chain, Customer experience and service improvement, Delivery, Improvement | No Comments
Operational readiness for a brand launching an OTT channel, from a rapid action plan to processes across teams and suppliers.
A Brazilian soccer fan holding a Brazilian flag aloft in a large stadium

Defining incident and service management

| Case studies, Customer experience and service improvement, Improvement | No Comments
Reviewing service management for an international sports distributor, analysing a year of ticket data and defining new KPIs.