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Customer experience and service improvement

A wide angle photograph of Oslo at night, with old buildings adjacent to the Akerselva Case studiesCustomer experience and service improvementDeliveryImprovementStrategy

Appear – Customer satisfaction survey

Appear is known across the broadcast technology sector for delivering exceptional, reliable live production technology to customers worldwide. But for their leadership, “great” was not…
peaksignal_adminSeptember 5, 2025
One yellow umbrella rising above hundreds of black ones. Case studiesCustomer experience and service improvementImprovement

Customer Satisfaction Survey

Our customer is a Broadcast equipment vendor who wanted to run a Customer Satisfaction survey for the first timeTHE CHALLENGE Our customer needed help gathering…
peaksignal_adminMarch 27, 2025
Computer monitor displaying a time-based chart with visible performance targets. Case studiesCustomer experience and service improvementImprovementStrategy

Go to market strategy for new product

Our customer needed a strategic Go To Market approach to deliver a transformative product launchTHE CHALLENGE Our customer needed to turn their innate understanding of…
peaksignal_adminMarch 25, 2025
A black and white photograph of a woman working at a computer at home Case studiesCustomer experience and service improvementImprovement

Accessibility review for launch of new website

Our customer needed an accessibility review of their new website prior to launch to identify any opportunities for accessibility improvementsTHE CHALLENGE Our customer, a not-for-profit…
peaksignal_adminMarch 25, 2025
Overhead synthetic image of a person using a laptop, with other laptops arranged above like bookshelves. Case studiesCustomer experience and service improvementImprovement

Accessibility review for large website

Our customer needed an accessibility review of a nationally significant website to identify any opportunities for accessibility improvementsTHE CHALLENGE Our customer needed a comprehensive accessibility…
peaksignal_adminMarch 25, 2025
Wide night view of the Olimpiyskiy Stadium in Kyiv, Ukraine, with a small crowd gathered outside. Case studiesCustomer experience and service improvementDeliveryImprovement

Live sports operational readiness

Eurovision Services provides industry leading production, contribution, processing and distribution services for the world’s leading sports rights holders. With an ambitious technical and operational change…
peaksignal_adminFebruary 23, 2022
Two audio engineers working on a sound desk Case studiesContent supply chainCustomer experience and service improvementDeliveryImprovement

New OTT channel launch

Our customer has an established brand and was moving into the OTT space. They needed support in building robust processes and procedures to support a…
peaksignal_adminOctober 25, 2021
Performers on stage in costumes from different eras, singing and dancing. Case studiesCustomer experience and service improvementDeliveryImprovementRevenue operations and business systems

Optimising workflows for a non-profit organisation

Our customer is a non-profit organisation that delivers accessibility and inclusivity services to the arts and culture sectorTHE CHALLENGE Our customer was busier than ever…
peaksignal_adminJuly 20, 2021
Two young boys sitting on the floor watching a cartoon on a television Case studiesCustomer experience and service improvementImprovement

Defining a model for international operations

THE CHALLENGE Our customer needed to incorporate new operations teams and processes into existing support models. Multiple, multi-disciplinary team teams need to work in concert,…
peaksignal_adminApril 19, 2020
A Brazilian soccer fan holding a Brazilian flag aloft in a large stadium Case studiesCustomer experience and service improvementImprovement

Defining incident and service management

Our customer distributes high value international sport events via satellite, fibre and OTT. A review of service management processes was required.THE CHALLENGE Our customer needed…
peaksignal_adminDecember 31, 2019

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