A lightweight analytics platform, built with Hearst Networks, that turns complex supply chain data into insight on performance and cost.
Redesigned media operations workflows for a major broadcaster, removing manual effort and freeing capacity for VOD deliveries.
A bespoke survey tool for a deaf-led charity, capturing how audiences rate different methods of live subtitling.
Appear's first customer satisfaction survey, combining NPS and Customer Effort Score with qualitative insight.
A future-state blueprint for a UK broadcaster's metadata systems, improving data quality and supply chain delivery.
Business analysis and project management to migrate a broadcaster's non-EMEA playout channels to a single provider.
Aligning international sales teams, CRM systems and processes after a series of mergers for a global rights owner.
Extending theatre captioning best practice to streamed and immersive audiences, as part of an Innovate UK funded project.
Change impact analysis and a training plan to get Eurovision Services' new platforms and processes ready for Match Day 1.
Business analysis, development, testing and training to build CRM processes for a fast-growing software licensing business.
Stabilising a failing, business-critical scheduling and asset management system when customer contracts were at risk.
A strategic review of cloud post-production tools for a sports broadcaster's social and on-air teams, to consolidate suppliers.
A rapid business analysis and architecture review of a struggling scheduling and asset management system, with fixes implemented.
Mapping a software subscription business's opportunity-to-billing processes and procuring new CRM and reporting tools.
Project management, integration and operations to launch a proof of concept OTT documentary platform across major devices.
Lead design authority for a UK service provider's ingest system refresh, from design and vendor selection to implementation.
Capturing requirements and preparing the business case for adding dynamic ad insertion and LIVE2VOD to a streaming product.
Interim senior product management to move a UK provider's live streaming and VOD products to the cloud and optimise costs.