A woman wearing a watch and a pink sweater uses a Mac laptop on a wooden desk
Case studies tagged

Customer Experience

3 case studies Clear filter Other themes

User holding a tablet computer against a backdrop of a clean desk with a laptop

Measuring deaf audiences’ preferences for live subtitles

| Case studies, Strategy | No Comments
A bespoke survey tool for a deaf-led charity, capturing how audiences rate different methods of live subtitling.
A wide angle photograph of Oslo at night, with old buildings adjacent to the Akerselva

Appear - Customer satisfaction survey

| Case studies, Customer experience and service improvement, Delivery, Improvement, Strategy | No Comments
Appear's first customer satisfaction survey, combining NPS and Customer Effort Score with qualitative insight.
One yellow umbrella rising above hundreds of black ones.

A first customer satisfaction survey for a broadcast equipment vendor

| Case studies, Customer experience and service improvement, Improvement | No Comments
A first independent customer survey and interviews for a broadcast equipment vendor, with actionable recommendations.