Our customer is a Broadcast equipment vendor who wanted to run a Customer Satisfaction survey for the first timeTHE CHALLENGE Our customer needed help gathering…
peaksignal_adminMarch 27, 2025
Our customer is a global content creation powerhouse, owning the rights to some of the most successful formats and properties. Following a series of mergers…
peaksignal_adminJanuary 13, 2025
THE CHALLENGE Our customer needed to incorporate new operations teams and processes into existing support models. Multiple, multi-disciplinary team teams need to work in concert,…
peaksignal_adminApril 19, 2020
Our customer sells licensed software products and services globally and needs business processes to support their rapid growth.THE CHALLENGE Our customer needed business processes to…
peaksignal_adminApril 15, 2020
The processes, operations and IT systems performing business critical transformation of customer metadata were failing. Customer contracts were at risk and stability was needed quickly.THE…
peaksignal_adminApril 14, 2020
Our customer distributes high value international sport events via satellite, fibre and OTT. A review of service management processes was required.THE CHALLENGE Our customer needed…
peaksignal_adminDecember 31, 2019
Our customer is an international media service provider that provides linear and non-linear services to some of the planet's biggest media brands.THE CHALLENGE At a…
peaksignal_adminSeptember 12, 2019
Working for a large UK service provider, whose portfolio includes playout and media management services to a range of global broadcasters, the assignment was to…
peaksignal_adminNovember 5, 2018