Our customer is a non-profit organisation that delivers accessibility and inclusivity services to the arts and culture sector
THE CHALLENGE
Our customer was busier than ever during the pandemic, with their arts and cultural institutions customers taking their in-person events online.
Their increased workload and the need to continue to provide valuable advocacy to the sector, meant their business processes and systems needed to be improved.
Key challenges included a very lean budget, a very aggressive timeline (conditions imposed by Arts Council funding meant that benefits must be delivered by a drop-dead date) and the use of bespoke business systems that required integration to realise benefits.
THE SOLUTION
Peak Signal tailored our approach to give most bang for buck, minimize time impact on a busy team and provide a platform to build from such that other business processes can be streamlined in future.
Peak Signal worked with the customer’s team to analyse their operation and create a heatmap of pinch points and opportunities for improvement. A plan was created that ensured benefits were realised by the dates imposed by the funding provider.
Peak Signal managed the delivery of customer, third-party and Peak Signal resources to hit the aggressive timeline.
THE PEAK SIGNAL TEAM RESPONSIBILITIES
- ENGAGEMENT PERIOD: 6 WEEKS
- ENGAGEMENT TYPE: STATEMENT OF WORK
