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Customer experience and service improvement

Case studiesCustomer experience and service improvementImprovement

Customer Satisfaction Survey

Our customer is a Broadcast equipment vendor who wanted to run a Customer Satisfaction survey for the first timeTHE CHALLENGE Our customer needed help gathering…
peaksignal_adminMarch 27, 2025
Case studiesCustomer experience and service improvementImprovementStrategy

Go to market strategy for new product

Our customer needed a strategic Go To Market approach to deliver a transformative product launchTHE CHALLENGE Our customer needed to turn their innate understanding of…
peaksignal_adminMarch 25, 2025
Case studiesCustomer experience and service improvementImprovement

Accessibility review for launch of new website

Our customer needed an accessibility review of their new website prior to launch to identify any opportunities for accessibility improvementsTHE CHALLENGE Our customer, a not-for-profit…
peaksignal_adminMarch 25, 2025
Case studiesCustomer experience and service improvementImprovement

Accessibility review for large website

Our customer needed an accessibility review of a nationally significant website to identify any opportunities for accessibility improvementsTHE CHALLENGE Our customer needed a comprehensive accessibility…
peaksignal_adminMarch 25, 2025
Case studiesCustomer experience and service improvementDeliveryImprovement

Live sports operational readiness

Eurovision Services provides industry leading production, contribution, processing and distribution services for the world’s leading sports rights holders. With an ambitious technical and operational change…
peaksignal_adminFebruary 23, 2022
Audio engineers preparing for broadcast Case studiesContent supply chainCustomer experience and service improvementDeliveryImprovement

New OTT channel launch

Our customer has an established brand and was moving into the OTT space. They needed support in building robust processes and procedures to support a…
peaksignal_adminOctober 25, 2021
Theatre Chorus Line Case studiesCustomer experience and service improvementDeliveryImprovementRevenue operations and business systemsStrategy

Optimising workflows for a non-profit organisation

Our customer is a non-profit organisation that delivers accessibility and inclusivity services to the arts and culture sectorTHE CHALLENGE Our customer was busier than ever…
peaksignal_adminJuly 20, 2021
Case studiesCustomer experience and service improvementImprovement

Defining a model for international operations

Our customer originates and distributes high profile broadcast and OTT services internationally. A global operating model to support new services, new teams and new territories…
peaksignal_adminApril 19, 2020
Defining incident and service management Case studiesCustomer experience and service improvementImprovement

Defining incident and service management

Our customer distributes high value international sport events via satellite, fibre and OTT. A review of service management processes was required.THE CHALLENGE Our customer needed…
peaksignal_adminDecember 31, 2019

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  • Our services
    • Strategy
    • Delivery
    • Improvement
  • Case studies
  • About us
  • Opinion and news
    • Turning insight into impact
  • Contact