Customer experience and service improvement – Peak Signal

A wide angle photograph of Oslo at night, with old buildings adjacent to the Akerselva

Case studies Customer experience and service improvement Delivery Improvement Strategy

Appear – Customer satisfaction survey

One yellow umbrella rising above hundreds of black ones.

Case studies Customer experience and service improvement Improvement

Customer Satisfaction Survey

Computer monitor displaying a time-based chart with visible performance targets.

Case studies Customer experience and service improvement Improvement Strategy

Go to market strategy for new product

A black and white photograph of a woman working at a computer at home

Case studies Customer experience and service improvement Improvement

Accessibility review for launch of new website

Overhead synthetic image of a person using a laptop, with other laptops arranged above like bookshelves.

Case studies Customer experience and service improvement Improvement

Accessibility review for large website

Wide night view of the Olimpiyskiy Stadium in Kyiv, Ukraine, with a small crowd gathered outside.

Case studies Customer experience and service improvement Delivery Improvement

Live sports operational readiness

Two audio engineers working on a sound desk

Case studies Content supply chain Customer experience and service improvement Delivery Improvement

New OTT channel launch

Performers on stage in costumes from different eras, singing and dancing.

Case studies Customer experience and service improvement Delivery Improvement Revenue operations and business systems

Optimising workflows for a non-profit organisation

Two young boys sitting on the floor watching a cartoon on a television

Case studies Customer experience and service improvement Improvement

Defining a model for international operations

A Brazilian soccer fan holding a Brazilian flag aloft in a large stadium

Case studies Customer experience and service improvement Improvement

Defining incident and service management