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Improvement

A wide angle photograph of Oslo at night, with old buildings adjacent to the Akerselva Case studiesCustomer experience and service improvementDeliveryImprovementStrategy

Appear – Customer satisfaction survey

Appear is known across the broadcast technology sector for delivering exceptional, reliable live production technology to customers worldwide. But for their leadership, “great” was not…
peaksignal_adminSeptember 5, 2025
Hand-drawn image showing a messy desk on the left and a tidy, modern desk on the right Case studiesContent supply chainDeliveryImprovement

Metadata management blueprint

Peak Signal helped our customer define their future state for metadata management, focusing on improving data quality and supply chain delivery Skip to audio summary…
peaksignal_adminApril 2, 2025
One yellow umbrella rising above hundreds of black ones. Case studiesCustomer experience and service improvementImprovement

Customer Satisfaction Survey

Our customer is a Broadcast equipment vendor who wanted to run a Customer Satisfaction survey for the first timeTHE CHALLENGE Our customer needed help gathering…
peaksignal_adminMarch 27, 2025
Computer monitor displaying a time-based chart with visible performance targets. Case studiesCustomer experience and service improvementImprovementStrategy

Go to market strategy for new product

Our customer needed a strategic Go To Market approach to deliver a transformative product launchTHE CHALLENGE Our customer needed to turn their innate understanding of…
peaksignal_adminMarch 25, 2025
A black and white photograph of a woman working at a computer at home Case studiesCustomer experience and service improvementImprovement

Accessibility review for launch of new website

Our customer needed an accessibility review of their new website prior to launch to identify any opportunities for accessibility improvementsTHE CHALLENGE Our customer, a not-for-profit…
peaksignal_adminMarch 25, 2025
Overhead synthetic image of a person using a laptop, with other laptops arranged above like bookshelves. Case studiesCustomer experience and service improvementImprovement

Accessibility review for large website

Our customer needed an accessibility review of a nationally significant website to identify any opportunities for accessibility improvementsTHE CHALLENGE Our customer needed a comprehensive accessibility…
peaksignal_adminMarch 25, 2025
Retro audio cassette tapes in various colours arranged in four neat columns. Case studiesDeliveryImprovement

Training for a music copyright collection agency

Our customer is a champion for music creators, ensuring they're fairly compensated for their work. As a music copyright collection agency, they collect royalties whenever…
peaksignal_adminJanuary 17, 2025
Neon-lit Buenos Aires street filled with queues of taxis, scooters, and dozens of cars Case studiesDeliveryImprovement

Pre-transmission supply chain training

Our customer is a digital transformation company offering innovative IT services, software development, and consulting, focusing on emerging technologies and design.THE CHALLENGE Our customer’s software…
peaksignal_adminJanuary 17, 2025
A wooden signpost against a blue sky with some clouds Case studiesImprovementRevenue operations and business systemsStrategy

Unifying global content and format sales operations

Our customer is a global content creation powerhouse, owning the rights to some of the most successful formats and properties. Following a series of mergers…
peaksignal_adminJanuary 13, 2025
An aerial shot of a glacier with shark spiky ice formations Case studiesContent supply chainDeliveryImprovement

Cloud architecture design and implementation

Migrating media storage and metadata exchange workloads to the cloud by providing solutions architecture and cloud engineering expertiseTHE CHALLENGE Our customer was at the beginning…
peaksignal_adminMay 5, 2023
Wide night view of the Olimpiyskiy Stadium in Kyiv, Ukraine, with a small crowd gathered outside. Case studiesCustomer experience and service improvementDeliveryImprovement

Live sports operational readiness

Eurovision Services provides industry leading production, contribution, processing and distribution services for the world’s leading sports rights holders. With an ambitious technical and operational change…
peaksignal_adminFebruary 23, 2022
Two audio engineers working on a sound desk Case studiesContent supply chainCustomer experience and service improvementDeliveryImprovement

New OTT channel launch

Our customer has an established brand and was moving into the OTT space. They needed support in building robust processes and procedures to support a…
peaksignal_adminOctober 25, 2021
Performers on stage in costumes from different eras, singing and dancing. Case studiesCustomer experience and service improvementDeliveryImprovementRevenue operations and business systems

Optimising workflows for a non-profit organisation

Our customer is a non-profit organisation that delivers accessibility and inclusivity services to the arts and culture sectorTHE CHALLENGE Our customer was busier than ever…
peaksignal_adminJuly 20, 2021
Piles of coins incrementing in size from left to right with green shoots growing out of each pile Case studiesImprovement

Cloud-based tooling – licensing optimisation

Our customer uses cloud-based tooling to support their development projects; usage had grown organically. They were looking to streamline costs without a reduction in functionalityTHE…
peaksignal_adminMay 15, 2020
Two young boys sitting on the floor watching a cartoon on a television Case studiesCustomer experience and service improvementImprovement

Defining a model for international operations

THE CHALLENGE Our customer needed to incorporate new operations teams and processes into existing support models. Multiple, multi-disciplinary team teams need to work in concert,…
peaksignal_adminApril 19, 2020
A black and white business process being drawn out by hand Case studiesDeliveryImprovementRevenue operations and business systemsStrategy

CRM business process design and implementation

Our customer sells licensed software products and services globally and needs business processes to support their rapid growth.THE CHALLENGE Our customer needed business processes to…
peaksignal_adminApril 15, 2020
Cyclists in a peloton Case studiesDeliveryImprovement

Stabilising business critical systems and processes

The processes, operations and IT systems performing business critical transformation of customer metadata were failing. Customer contracts were at risk and stability was needed quickly.THE…
peaksignal_adminApril 14, 2020
A Brazilian soccer fan holding a Brazilian flag aloft in a large stadium Case studiesCustomer experience and service improvementImprovement

Defining incident and service management

Our customer distributes high value international sport events via satellite, fibre and OTT. A review of service management processes was required.THE CHALLENGE Our customer needed…
peaksignal_adminDecember 31, 2019
A large hand drawn blueprint of an indistinguishable technical subject Case studiesDeliveryImprovement

Business Critical System Review

Our customer is an international media service provider that provides linear and non-linear services to some of the planet's biggest media brands.THE CHALLENGE At a…
peaksignal_adminSeptember 12, 2019
Overlapping railway lines Case studiesDeliveryImprovement

Requirements definition

Working for a large UK service provider, whose portfolio includes playout and media management services to a range of global broadcasters, the assignment was to…
peaksignal_adminNovember 5, 2018

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